If the app or web is not letting you do something, be sure to send us a message but to speed things up, please include any details you can think of. Be sure to tell us the following:
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What device are you using, web or mobile?
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What specific error messages are you seeing, if anything?
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What else happens when it doesn't let you.
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If possible, is anyone else in your team having the same problem?
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Does this happen on a consistent basis or just sometimes?
If you will send us that information, we can get back to you with help even quicker.