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How to Submit a "REQUEST TRAINER"
Submitting a new Trainer Request is easy! Simply go to your CALENDAR and click on the red link "REQUEST TRAINER" The Edit Page should pop up, Here you can input all the information of the appointment and submit the TRAINER REQUEST to your SMD to get a trainer for your appointment. The more detailed the better for your SMD.
Account, Notifications & TeamHow do I cancel or delete my account?
We're sad to see you go. You can cancel your subscription by going into your profile on our website, go to payments and take it from there. Cancelling is the same as downgrading back to the free plan. So you will still be able to access the free features of BSCpro as long as you like. If you would like your data deleted, please message us with the specifics in our help center and we will take care of that for you.
General / Account TroubleshootingForgot your password?
If you have forgotten your password, you can request a new one by going to the login page by clicking "Login" in the top right corner of the page. Or, you can go directly to the password reset page here. Then just enter your username or email address and BSCpro will send you a reset email. Just follow the instructions in the email to reset your password. If you do not receive the email within 10-15 minutes, be sure to first check your spam messages. If it is not there, please contact us. Some mail carriers will on occasion block email by mistake. Using the mobile app In the BSCpro mobile app, tap Forgot My Password on the login screen, enter your username or email, and then check your email for the reset link. Resetting your password in the BSCpro mobile app: tap Forgot My Password on the login screen, enter your username or email, then check your email
Getting Started / Account SetupHow Do I Sign up With BSCpro?
Signing up with BSCpro is super easy. There are two ways to do it. One way is to go to BSCpro.com and click the orange "Sign Up For Free" button. From the Create an Account page all you have to do is fill out the form. If you need more explanation on any of the fields, just click the "Need Assistance" link at the top right of the form and you'll have step by step help. Here is an image of part of the signup form. The second option for signing up is to download our BSCpro app from the App Store (for iPhone users), or the Google Play Store (for Android users). Yeah, there's an app for our website! The app is a faster sign up process for most people on the go. Either way you choose to set up your account is fine. Your activity entered will show up in the same account.
Account, Notifications & TeamHow do I see my team tickets?
If your event is being hosted by your CEO or EVC, but users are able to select you as their SMD (or CEO) when they purchase tickets, you can check your team's tickets in BSCpro. All you have to do is go to the Purchases link under Big Events. Last, you should also make sure that you have selected the specific event that you want to look at in the pull down at the top right. You should have a choice between any event for which you are an option as an SMD when purchasing tickets. You will also see any events that you have created yourself. You may see some blank lines, but that just indicates tickets that were purchased under your name or later changed to be under your baseshop but that are not yet assigned to anyone.
General / Account TroubleshootingIs BSCpro secure?
One thing you will notice on all sensitive pages in BSCpro is the green "https" in front of the domain name. The 's' indicates "secure" and it means that all communications between your device and our servers is encrypted. It also gives you assurance that the site you are looking at really is us. We use a 3rd party authority to confirm that we are who we say we are. We use the same level of encryption that your bank or the US military uses. The second thing we do is encrypt all data as it is stored on our servers. Everything on our servers is encrypted so even if someone was to physically steal the hard drives, the data would be useless to them. Our servers are also housed in a very secure data center with around the clock monitoring with very restricted access. Third, all of your private data can only be accessed with your username and password. Even we at BSCpro can't lookup your password. So if you lose it, you will have to reset it. We also restrict who in the company can access accounts for troubleshooting and helping you and even then, we hide certain sensitive information so even BSCpro employees can't see it. We make every effort to keep your data safe while balancing that with a user friendly interface. If you have any other questions or concerns, please feel free to contact us at [email protected] or the little help bubble in the bottom right hand corner of the screen. We will also never share any of your information without your consent. You read our privacy policy for more information on how we keep your data private.