# BSCpro Help Center

> Help center for BSCpro

## Getting Started

- [Create a BSCpro Account](http://help.bscpro.com/en/articles/7054538-create-a-bscpro-account.md): How to create a BSCpro account for new users
- [Changing your account information](http://help.bscpro.com/en/articles/1145593-changing-your-account-information.md): All of the information about yourself that you might need to change like your upline or level can be found on the profile page.
- [How Do I Sign up With BSCpro?](http://help.bscpro.com/en/articles/665505-how-do-i-sign-up-with-bscpro.md): Getting started with BSCpro is easy. Just create an account by filling out a single form.
- [Adding an authorized user](http://help.bscpro.com/en/articles/419979-adding-an-authorized-user.md): Having an authorized user is a helpful way to give access to an assistant or partner without giving out your password.

## FAQ

- [Why isn't my new recruit showing up on my Recruits Tracker?](http://help.bscpro.com/en/articles/5957152-why-isn-t-my-new-recruit-showing-up-on-my-recruits-tracker.md): How to add new recruits and when they get added automatically
- [How do I print this or export it to excel?](http://help.bscpro.com/en/articles/1857531-how-do-i-print-this-or-export-it-to-excel.md): There may be times when you want an excel list, PDF, or printout of information that you have in BSCpro.
- [How do I see my guest list or contact names on my mobile app.](http://help.bscpro.com/en/articles/1639168-how-do-i-see-my-guest-list-or-contact-names-on-my-mobile-app.md): The android and iphone apps don't quite have all the features yet that are available on the desktop. But we are working on it!
- [How do I buy tickets for a BIG EVENT?](http://help.bscpro.com/en/articles/1236206-how-do-i-buy-tickets-for-a-big-event.md): If you are looking to purchase tickets you need to find the event page for your event.
- [Why isn't the production tracker calculating my base shop points correctly?](http://help.bscpro.com/en/articles/1235962-why-isn-t-the-production-tracker-calculating-my-base-shop-points-correctly.md): Our production tracker is meant to help you keep track of your points in real time. Sometimes, there are more complicated cases.
- [What is the difference between a free and paid account?](http://help.bscpro.com/en/articles/786531-what-is-the-difference-between-a-free-and-paid-account.md): In this article, we detail the difference between the free and paid account and talk about why you may wish to have a paid account.
- [How do I transfer event tickets?](http://help.bscpro.com/en/articles/682553-how-do-i-transfer-event-tickets.md): If the event allows multiple ticket purchases, unassigned tickets can be assigned to other people and change your SMD.
- [How do I upgrade my account?](http://help.bscpro.com/en/articles/588431-how-do-i-upgrade-my-account.md): If you have received a promotion and would like to upgrade your account to match, you can do it easily from the profile page.
- [How do I get my team to show up on the Team Roster/My organization page?](http://help.bscpro.com/en/articles/472819-how-do-i-get-my-team-to-show-up-on-the-team-roster-my-organization-page.md): If team members aren't showing up on your team roster page, there are a few things you should check.
- [I Can't See my Guest List on The App](http://help.bscpro.com/en/articles/424960-i-can-t-see-my-guest-list-on-the-app.md): Here's why you can't see the captain's list on the app...
- [It's not letting me...](http://help.bscpro.com/en/articles/421073-it-s-not-letting-me.md): We get this one a lot.
- [I can't see my team's activity.](http://help.bscpro.com/en/articles/421014-i-can-t-see-my-team-s-activity.md): If you are building a team, you probably want to be able to see their activity. There are a few things you need to check first.
- [Why can't I see my BPM?](http://help.bscpro.com/en/articles/420201-why-can-t-i-see-my-bpm.md): If you select a date and you get the message that there are no BPMs for that day, you may need to contact your SMD.
- [Forgot your password?](http://help.bscpro.com/en/articles/420124-forgot-your-password.md): If you forget your password, don't worry, you can reset it using your email address or username.

## How To

- [I forgot my Password](http://help.bscpro.com/en/articles/6173914-i-forgot-my-password.md): Password reset
- [How to Find The BSCpro App](http://help.bscpro.com/en/articles/3140308-how-to-find-the-bscpro-app.md): Steps on how to find the app for iPhone and Android users
- [How do I set up my notifications?](http://help.bscpro.com/en/articles/6173953-how-do-i-set-up-my-notifications.md): Set up Notifications
- [Update your time zone](http://help.bscpro.com/en/articles/6729288-update-your-time-zone.md): How to update your time zone
- [How to Submit Business](http://help.bscpro.com/en/articles/7054472-how-to-submit-business.md): Add business to production tracker
- [Submit a recruit](http://help.bscpro.com/en/articles/7054577-submit-a-recruit.md): How to add a recruit to your recruit tracker
- [How to accept a Trainer Request](http://help.bscpro.com/en/articles/7104024-how-to-accept-a-trainer-request.md): Accept a match up through the app or site
- [How do I downgrade my account?](http://help.bscpro.com/en/articles/2829956-how-do-i-downgrade-my-account.md): If you would like to go back to the free version, just send us a message.
- [Check Notifications on the Site](http://help.bscpro.com/en/articles/6710477-check-notifications-on-the-site.md): How do I see notifications I missed?
- [How do I cancel or delete my account?](http://help.bscpro.com/en/articles/2829939-how-do-i-cancel-or-delete-my-account.md): If you would like to cancel or put your account on hold or just downgrade your plan here's how.
- [Changing or Setting your Upline and MAP](http://help.bscpro.com/en/articles/1820602-changing-or-setting-your-upline-and-map.md): You can change your Direct Upline and MAP status from the profile page
- [Setup Google Calendar Sync](http://help.bscpro.com/en/articles/1773548-setup-google-calendar-sync.md): If you want to sync all your personal and match up appointments, you can follow these instructions to get started
- [How do I see my team tickets?](http://help.bscpro.com/en/articles/667899-how-do-i-see-my-team-tickets.md): As an SMD, if your CEO is putting on an event, you will want to see who in your baseshop has purchased tickets.
- [How do I send a guest's list name to another BPM?](http://help.bscpro.com/en/articles/420204-how-do-i-send-a-guest-s-list-name-to-another-bpm.md): Sometimes you may wish to send a name to a BPM from a different base shop. We've made it super easy.
- [How to Submit a "REQUEST TRAINER"](http://help.bscpro.com/en/articles/482557-how-to-submit-a-request-trainer.md): Submit a REQUEST TRAINER
- [How to submit a Trainer Request](http://help.bscpro.com/en/articles/6986032-how-to-submit-a-trainer-request.md): Enter a TRAINER REQUEST on the app or site. Add an appointment for your SMD to cover or get covered
- [How to view my team or organization.](http://help.bscpro.com/en/articles/7031276-how-to-view-my-team-or-organization.md): See who on your team has a BSCpro account and linked to you. Check their promotion levels too!
- [How do I adjust my Notifications](http://help.bscpro.com/en/articles/11420723-how-do-i-adjust-my-notifications.md): Adjust Notification preferences for activity in BSCpro

## Production

- [Production and Persistency](http://help.bscpro.com/en/articles/3108274-production-and-persistency.md): Our new production and persistency tracker can help you wrangle those policies into submission.
- [How do I use the "Pending Submission" in Production](http://help.bscpro.com/en/articles/6173867-how-do-i-use-the-pending-submission-in-production.md): Using "Pending Submission" Toggle
- [How to make an adjustment to your base shop points on a production entry.](http://help.bscpro.com/en/articles/1236193-how-to-make-an-adjustment-to-your-base-shop-points-on-a-production-entry.md): Sometimes you may have a reason to adjust how the points will get attributed to your base shop. Or the calculated amount may be incorrect.

## BPM Invites / Guest Lists

- [Get a list of all BPM invites for your team for a specific date range](http://help.bscpro.com/en/articles/1840835-get-a-list-of-all-bpm-invites-for-your-team-for-a-specific-date-range.md): You can export a list of all the names on your team's captain's list for any date range
- [Add a BPM Invite \(BPM Guest\)](http://help.bscpro.com/en/articles/1153273-add-a-bpm-invite-bpm-guest.md): One of the most used features of BSCpro is the BPM captain's list or "guest list". Adding a name to your guest list is easy on mobile or web

## Big Events

- [How to create your own Big Event.](http://help.bscpro.com/en/articles/3179061-how-to-create-your-own-big-event.md): A big event is an event for which you are selling \(or giving away\) tickets.
- [Transferring tickets](http://help.bscpro.com/en/articles/1262968-transferring-tickets.md): Many people purchase more than one event ticket. It is a good idea to transfer these extras to their new owners before the event.
- [Change the Big Event Dashboard Indicator](http://help.bscpro.com/en/articles/1414419-change-the-big-event-dashboard-indicator.md): We try to automatically decide which Big Event you are most interested in but sometimes you may need to manually select which one you want
- [I have a question about a specific BIG EVENT](http://help.bscpro.com/en/articles/11420753-i-have-a-question-about-a-specific-big-event.md): Big Event Locations, Links, ticket adjustments, policies and transactions

## Subscription and Payments

- [Check Transaction History/Download Receipts/Next Billing Date](http://help.bscpro.com/en/articles/5774326-check-transaction-history-download-receipts-next-billing-date.md): You can check your past transaction history, download receipts when tax time arrives or check your next billing date.
- [How to Change Your Credit Card on File](http://help.bscpro.com/en/articles/1414421-how-to-change-your-credit-card-on-file.md): You can change your credit card on file at any time by logging in to your account online.

## Mobile App

- [Getting the latest mobile app updates](http://help.bscpro.com/en/articles/1639130-getting-the-latest-mobile-app-updates.md): We now use a special technology that allows us to update our apps much more frequently. You may need to force close and restart your app.

## New Features!

- [Add or Send BPM names to ANY! BPM](http://help.bscpro.com/en/articles/1820805-add-or-send-bpm-names-to-any-bpm.md): You can now add names to other BPMs in other baseshops or even other hierarchies in different states!

## Prospect Tracker

- [How to use tags](http://help.bscpro.com/en/articles/6739176-how-to-use-tags.md): You can use Tags and color coordinate on your prospect tracker
- [Importing phone contacts into Contact Tracker](http://help.bscpro.com/en/articles/3963207-importing-phone-contacts-into-contact-tracker.md): Sometimes, you just want to dump all of your phone contacts into your prospect tracker so you can start filtering and qualifying them.
- [Contact Tracker call-back feature](http://help.bscpro.com/en/articles/7042721-contact-tracker-call-back-feature.md): How to set up a call back alert for your prospect.
- [How to move a Contact to "Do not call"](http://help.bscpro.com/en/articles/7336332-how-to-move-a-contact-to-do-not-call.md): Add prospect to :"Do Not Call" List

## Privacy and Security

- [Is BSCpro secure?](http://help.bscpro.com/en/articles/665516-is-bscpro-secure.md): We take security and privacy seriously at BSCpro and we make every effort to secure your information while still making it accessible to you
- [Security, Privacy and Sharing](http://help.bscpro.com/en/articles/11420712-security-privacy-and-sharing.md): We take privacy seriously