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It's not letting me...
It's not letting me...

We get this one a lot.

Derek Carr avatar
Written by Derek Carr
Updated over a week ago

If the app or web is not letting you do something, be sure to send us a message but to speed things up, please include any details you can think of.  Be sure to tell us the following:

  1.  What device are you using, web or mobile?

  2. What specific error messages are you seeing, if anything?

  3. What else happens when it doesn't let you.

  4. If possible, is anyone else in your team having the same problem?

  5. Does this happen on a consistent basis or just sometimes?

If you will send us that information, we can get back to you with help even quicker.

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